In the previous post on creativity, you read how Toyota used conflict to fuel innovation. Instead of restricting them, this conflict enabled Toyota to come out with a Lexus that beat its rivals at Mercedes and BMW in all areas, including price.
Today, let’s look at another story. Here, innovation was not planned. It occurred by accident. Rather, it was ‘stolen’. Yet, the original creator of idea, and the organization, were happy with the outcome. That idea led to the invention of a product which we cannot live without.
3M provides centers and forums for scientists and other employees to share knowledge and discuss ideas. These ideas, if practical, are then nurtured into opportunities and eventually converted into products. The Technical Council and Technical Forum – both of which are for 3M’s scientists – are two examples of 3M’s most fruitful forums.